Using My Oracle Support

Search MOS Enter keyword(s): (not supporting $ sign in keyword)

Single document URL and direct access (get URL shows the document URL after entering ID of the document) #Regular note: Enter note ID: Show Note: https://support.oracle.com/epmos/faces/DocumentDisplay?id=noteID (get URL) or https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=noteID (get URL) Show Note Simple: https://support.oracle.com/epmos/faces/ui/km/DocContentDisplay.jspx?id=noteID (get URL) #Bug: Enter bug ID: Show Bug: https://support.oracle.com/epmos/faces/ui/km/BugDisplay.jspx?id=bugID (get URL) or https://support.oracle.com/CSP/main/article?cmd=show&type=BUG&id=bugID (get URL) Show Bug Description: https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=bugID.8 (get URL) (Note: A bug has productFamily. It will be significant in some cases, e.g., .../article?cmd=show&type=BUG&id=bugID&productFamily=Oracle) #SR Enter SR number: . Update SR: https://support.oracle.com/epmos/faces/SrDetail?srNumber=SRnumber (get URL) Printable View Only: https://support.oracle.com/CSP/main/sr/detail?exportType=PV&entrySortOrder=ascending&sr_number=SRnumber (get URL) #Patch Enter patch number: Show Patch Simple: https://updates.oracle.com/Orion/PatchDetails/handle_plat_lang_change?patch_num=PatchNum (get URL) Show Patch: https://support.oracle.com/epmos/faces/ui/patch/PatchDetail.jspx?patchId=PatchNum (get URL) If you know patch ID instead, enter ID: https://updates.oracle.com/Orion/PatchDetails/process_form?aru=PatchID Note: Patch ID differs from patch number. For instance, patch number 9117353, which is also Bug ID (Bug number), has patch ID's 12719074 and 12617530. Patch ID is platform-specific.

Exact phrase search: enclose the phrase in double quotes, not single quotes. (MOS no longer supports NOT keyword search; e.g., the old syntax -rdb to exclude documents with rdb no longer works. MOS no longer supports AND operator; documents with both or all keywords are shown before those with any keyword.)

Search page You may bookmark this: https://support.oracle.com/epmos/faces/KMConsolidatedSearch (Right click the link here and choose "Bookmark This Link" or "Add to Favorites".) (Ref)

SR page for mobile phone: https://support.oracle.mobi Fast, easy to login, but quick timeout

Status codes for bugs are documented on various web sites, such as this page, or officially and more completely at Service Requests document.

You can't search text within your SRs. Follow this article to download them, index on your local computer with a desktop search engine, or index and share them with coworkers with Sharepoint. (Update 2012-02: the code in that article needs serious update)

HTML MOS has 60 minute idle timeout for the browser. Use Check4Change add-on for Firefox and set the reload to any time shorter than that, e.g. 59 minutes. (thanks to Rich Jesse)

How to get Oracle Support the cheapest way There're two easy ways. For consultants, you can ask the company you're helping to solve a problem that they add you to their MOS account list. Technically, once you're done with the help or consulting work, your account should be removed. But they may be willing to keep you on the list either for being nice or expecting your help soon. Another way is to buy a very cheap Oracle product for a few dollars. (credit to Jeremiah Wilton)
[Update 2016-01]